发布截止时间:2017-11-25,职位截止日期见下面招聘内容。
国泰航空及国泰港龙航空招聘

国泰航空及国泰港龙航空招聘

At Cathay Pacific, we share one common aspiration: to be the world"s best airline.Cathay Pacific and its subsidiaries employ a total of over 28,000 people across 39 countries that we operate to. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Customer Services Officer – Qingdao

工作地点 Location:Qingdao

Purpose:

Oversee and supervise suppliers’ day-to-day assigned functions to ensure that overall operations run smoothly and efficiently conforming to safety and security requirements.

Deliver the best possible operation and the airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.


Key Responsibilities:

Safety First, Quality Always

Rigorously execute corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements and quality standards

Achieve absolute operational integrity with zero safety defects and security infringements

Support local airport management to identify and mitigate personal, safety and security risks in the airport environment for our customers and in the workplace for staff (suppliers included)

Operational Excellence

Supervise and support suppliers to operate efficiently being on time and error free

Ensure suppliers are equipped with high proficiency of knowledge and skills required for their assigned tasks

Support local airport management to conduct regular Quality Control checks on station performance, including provision of service by suppliers

Willing to take up additional responsibilities and work shift duties

Undertake any other reasonable task as requested

Outstanding Product and Services

Support suppliers to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

Ensure suppliers are up-to-date with the latest product knowledge

Support the use of new technologies in the provision of service to customers

Give recognition to our highest-value customers (front-end and elite MPO)

Crisis Management Capability and Preparedness

Familiarity with contingency plans and manual fall-back procedures to meet the required standards

Support local airport management to manage (guide suppliers) flight disruptions and irregularities

Ensure customers are cared for, informed and given choice where possible through the use of disruption management tools

People and Team

Support the frontline team (suppliers) by role modelling, leading by example and providing on-the-job coaching to succeed and champion teamwork

Encourage the team (suppliers) to adopt new challenges and changes

Monitor day-to-day team and/or individual performance of suppliers and make suggestions for improvement to local airport management

Supplier Management

Support local airport management to conduct regular performance review meetings with suppliers, and keep track of progress with documented records

Cost Efficiency and Productivity

Support local airport management to drive down costs in day-to-day operation

Support station administration duties

Represent CX/KA interests in the Airport Community

Support local airport management to work with external parties in the best interests of the Company – authorities, suppliers and service providers, oneworld partners, and other airlines

Protect the Company’s reputation


Requirements:

University / College degree;

Having Customer Service experience, particularly in airlines or airport services is preferred;

Demonstrable ability to work independently with good decision-making skills;

Be able to work shift, including night shift;

Self-motivated and enjoys teamwork;

Strong customer service mentality with superior interpersonal skills;

Good technical knowledge and capability (multi-skilled) to perform each airport job function (with a requirement to pass all training arranged by department and AHQ);

Good understanding of Company policies and procedures and required local and international regulatory procedures;

Ability to work in pressurised situations such as disruption, Emergency and Accident and contingency situations;

Adapts to constant change;

Good command of both spoken and written English;

Good PC knowledge in MS Office;

PRC national register or holding PRC ID card;

Competencies:

Analysis and Problem Solving

Customer Focus

Teamwork and Building Partnerships

Communication

Interpersonal Effectiveness

Coping with Pressure

Please click here to apply this position. You could find more positions on our Career Website


Cathay Dragon is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Aircraft Mechanic–Shanghai

工作地点 Location:Shanghai

Purpose

To support the AT/Cat A/AE/AES in performing aircraft maintenance and servicing to ensure a high level of safety, reliability, security and presentation required by customers, regulatory authorities and the Company in a cost-effective manner.

Competencies

Analysis and Problem Solving

Planning and Organizing

Customer Focus

Teamwork and Building Partnerships

Communication

Interpersonal Effectiveness


Key responsibilities and tasks

Key Accountabilities

Perform aircraft maintenance as rostered under guidance of the Cat A/AE/AES

Perform maintenance and servicing of third party operator’s aircraft in accordance with the applicable SGHA

Provide a high level of customer service

Keep up to date with the aircraft systems, technology, processes and procedures

Lead and train Aircraft Mechanic trainee staff

Other duties as directed by the AE/AES or Engineering Manager

Working Environment and Safety

Responsible for personal safety and aircraft safety during aircraft servicing and maintenance and ensure that general ramp safety practices are adhered to

Ensure safe working practices are applied and that all accidents are reported

Communication

Familiarity with and uses the available methods of communication such as VHF radios, Internet, fax, memo, GroupWise, SITA etc.

Communicate effectively with the EM, AT/AE/AES and other Cathay Pacific staff

Ground Equipment, Aircraft Tooling and Facilities

Service, maintain and clean station company ground equipment and vehicles

Assist with the recalibration of aircraft tooling in accordance with company procedures

Assist with station engineering fire protection

Assist with the maintenance and cleanliness of the Engineering facility

Administration

Maintain PC literacy

Assist with the operation of FMIS (Finance Management Information System)

Assist with the Company material handling and storage

Assist with the maintenance of all station technical publications

Complete station logs and records

Action technical documents and enter data into Ultramain as per company procedures

Qualifications / Experience

Demonstrate an aptitude of understanding of aircraft maintenance operations

Have (or be willing to receive) necessary Cathay Pacific Line Maintenance induction training covering:

Aircraft Safety Awareness

Aircraft General Familiarisation

Company Procedures Awareness training

Human Factors Awareness training

Other training as requested by Engineering Manager

University Degree holder in Engineering or related disciplines

Willing to perform shift work and work in adverse weather conditions

Willing to travel regularly within mainland China and perform relief duties in other stations when requested.

PRC nationa lregister or holding PRC ID card

Please refer to IntraCX for details of our Internal Vacancy Policy and Compensation Management Policy.


Please click here to apply this position. You could find more positions on our Career Website


Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.


应聘此职位 Apply Here

Aircraft Mechanic – Beijing

工作地点 Location:Beijing

Purpose:

To support the AT/Cat A/AE/AES in performing aircraft maintenance and servicing to ensure a high level of safety, reliability, security and presentation required by customers, regulatory authorities and the Company in a cost-effective manner.


Key Responsibilities:

Key Accountabilities

Perform aircraft maintenance as rostered under guidance of the Cat A/AE/AES

Perform maintenance and servicing of third party operator’s aircraft in accordance with the applicable SGHA

Provide a high level of customer service

Keep up to date with the aircraft systems, technology, processes and procedures

Lead and train Aircraft Mechanic trainee staff

Other duties as directed by the AE/AES or Engineering Manager

Working Environment and Safety

Responsible for personal safety and aircraft safety during aircraft servicing and maintenance and ensure that general ramp safety practices are adhered to

Ensure safe working practices are applied and that all accidents are reported

Communication

Familiarity with and uses the available methods of communication such as VHF radios, Internet, fax, memo, GroupWise, SITA etc.

Communicate effectively with the EM, AT/AE/AES and other Cathay Pacific staff

Ground Equipment, Aircraft Tooling and Facilities

Service, maintain and clean station company ground equipment and vehicles

Assist with the recalibration of aircraft tooling in accordance with company procedures

Assist with station engineering fire protection

Assist with the maintenance and cleanliness of the Engineering facility

Administration

Maintain PC literacy

Assist with the operation of FMIS (Finance Management Information System)

Assist with the Company material handling and storage

Assist with the maintenance of all station technical publications

Complete station logs and records

Action technical documents and enter data into Ultramain as per company procedures


Requirements/Qualifications:

Demonstrate an aptitude of understanding of aircraft maintenance operations

Have (or be willing to receive) necessary Cathay Pacific Line Maintenance induction training covering:

Aircraft Safety Awareness

Aircraft General Familiarisation

Company Procedures Awareness training

Human Factors Awareness training

Other training as requested by Engineering Manager

University Degree holder in Engineering or related disciplines

Willing to perform shift work and work in adverse weather conditions;

Willing to travel regularly within mainland China and perform relief duties in other stations when requested.

PRC national register or holding PRC ID card


Competencies:

Analysis and Problem Solving

Planning and Organizing

Customer Focus

Teamwork and Building Partnerships

Communication

Interpersonal Effectiveness


Please click here to apply this position. You could find more positions on our Career Website


Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Customer Services Officer – Beijing

工作地点 Location:Beijing

Purpose:

Oversee and supervise suppliers’ day-to-day assigned functions to ensure that overall operations run smoothly and efficiently conforming to safety and security requirements.

Deliver the best possible operation and the airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.


Key responsibilities:

Rigorously execute corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements and quality standards

Achieve absolute operational integrity with zero safety defects and security infringements

Support local airport management to identify and mitigate personal, safety and security risks in the airport environment for our customers and in the workplace for staff (suppliers included)

Supervise and support suppliers to operate efficiently being on time and error free

Ensure suppliers are equipped with high proficiency of knowledge and skills required for their assigned tasks

Support local airport management to conduct regular Quality Control checks on station performance, including provision of service by suppliers

Willing to take up additional responsibilities and work shift duties

Undertake any other reasonable task as requested

Support suppliers to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

Ensure suppliers are up-to-date with the latest product knowledge

Support the use of new technologies in the provision of service to customers

Give recognition to our highest-value customers (front-end and elite MPO)

Familiarity with contingency plans and manual fall-back procedures to meet the required standards

Support local airport management to manage (guide suppliers) flight disruptions and irregularities

Ensure customers are cared for, informed and given choice where possible through the use of disruption management tools

Support the frontline team (suppliers) by role modelling, leading by example and providing on-the-job coaching to succeed and champion teamwork

Encourage the team (suppliers) to adopt new challenges and changes

Monitor day-to-day team and/or individual performance of suppliers and make suggestions for improvement to local airport management

Support local airport management to conduct regular performance review meetings with suppliers, and keep track of progress with documented records

Support local airport management to drive down costs in day-to-day operation

Support station administration duties

Support local airport management to work with external parties in the best interests of the Company – authorities, suppliers and service providers, oneworld partners, and other airlines

Protect the Company’s reputation


Requirements:

Academic qualifications

University / College degree;

Having Customer Service experience, particularly in airlines or airport services is preferred;

Demonstrable ability to work independently with good decision-making skills;

Be able to work shift, including night shift;

Self-motivated and enjoys teamwork;

Strong customer service mentality with superior interpersonal skills;

Good technical knowledge and capability (multi-skilled) to perform each airport job function (with a requirement to pass all training arranged by department and AHQ);

Good understanding of Company policies and procedures and required local and international regulatory procedures;

Ability to work in pressurised situations such as disruption, Emergency and Accident and contingency situations;

Adapts to constant change;

Good command of both spoken and written English;

Good PC knowledge in MS Office;

PRC national register or holding PRC ID card;


Competencies:

Analysis and Problem Solving

Customer Focus

Teamwork and Building Partnerships

Communication

Interpersonal Effectiveness

Coping with Pressure


Please click here to apply this position. You could find more positions on our Career Website


Cathay Dragon is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Customer Services Officer – Ningbo

工作地点 Location:Ningbo

Purpose:

Oversee and supervise suppliers’ day-to-day assigned functions to ensure that overall operations run smoothly and efficiently conforming to safety and security requirements.

Deliver the best possible operation and the airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.


Key Responsibilities:

Safety First, Quality Always

Rigorously execute corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements and quality standards

Achieve absolute operational integrity with zero safety defects and security infringements

Support local airport management to identify and mitigate personal, safety and security risks in the airport environment for our customers and in the workplace for staff (suppliers included)

Operational Excellence

Supervise and support suppliers to operate efficiently being on time and error free

Ensure suppliers are equipped with high proficiency of knowledge and skills required for their assigned tasks

Support local airport management to conduct regular Quality Control checks on station performance, including provision of service by suppliers

Willing to take up additional responsibilities and work shift duties

Undertake any other reasonable task as requested

Outstanding Product and Services

Support suppliers to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

Ensure suppliers are up-to-date with the latest product knowledge

Support the use of new technologies in the provision of service to customers

Give recognition to our highest-value customers (front-end and elite MPO)

Crisis Management Capability and Preparedness

Familiarity with contingency plans and manual fall-back procedures to meet the required standards

Support local airport management to manage (guide suppliers) flight disruptions and irregularities

Ensure customers are cared for, informed and given choice where possible through the use of disruption management tools

People and Team

Support the frontline team (suppliers) by role modelling, leading by example and providing on-the-job coaching to succeed and champion teamwork

Encourage the team (suppliers) to adopt new challenges and changes

Monitor day-to-day team and/or individual performance of suppliers and make suggestions for improvement to local airport management

Supplier Management

Support local airport management to conduct regular performance review meetings with suppliers, and keep track of progress with documented records

Cost Efficiency and Productivity

Support local airport management to drive down costs in day-to-day operation

Support station administration duties

Represent CX/KA interests in the Airport Community

Support local airport management to work with external parties in the best interests of the Company – authorities, suppliers and service providers, oneworld partners, and other airlines

Protect the Company’s reputation


Requirements:

University / College degree;

Having Customer Service experience, particularly in airlines or airport services is preferred;

Demonstrable ability to work independently with good decision-making skills;

Be able to work shift, including night shift;

Self-motivated and enjoys teamwork;

Strong customer service mentality with superior interpersonal skills;

Good technical knowledge and capability (multi-skilled) to perform each airport job function (with a requirement to pass all training arranged by department and AHQ);

Good understanding of Company policies and procedures and required local and international regulatory procedures;

Ability to work in pressurised situations such as disruption, Emergency and Accident and contingency situations;

Adapts to constant change;

Good command of both spoken and written English;

Good PC knowledge in MS Office;

PRC national register or holding PRC ID card;


Competencies:

Analysis and Problem Solving

Customer Focus

Teamwork and Building Partnerships

Communication

Interpersonal Effectiveness

Coping with Pressure


Please click here to apply this position. You could find more positions on our Career Website


Cathay Dragon is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Aircraft Engineer – BJS

工作地点 Location:北京

Purpose:

Perform and certify aircraft maintenance to ensure a high level of safety, reliability, security and presentation required by customers, regulatory authorities and the Company in a cost-effective manner.

 

Key Responsibilities:

Key Accountabilities

  • Directly perform and certify aircraft maintenance as rostered
  • Perform the duties of an Aircraft Mechanic as rostered
  • Supervise ground-based aircraft monitoring and recording to assess aircraft serviceability and respond accordingly
  • Perform additional aircraft maintenance as requested by Cathay Pacific Maintenance Control and Engineering Planning Hong Kong (ADD Clearance) as appropriate to qualification
  • Perform and certify maintenance and servicing of third party operator’s aircraft in accordance with the applicable SGHA
  • Provide a high level of customer service
  • Perform relief duties on other stations as requested
  • Keep up to date with the aircraft systems, technology, processes and procedures
  • Other duties as directed by the Engineering Manager

Staff Accountabilities

  • Supervise mechanics and other staff assigned to the rostered shift
  • Enhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise of Life Well Travelled

Working Environment and Safety

  • Monitor ground safety during aircraft servicing and maintenance and ensure that all staff operating around the aircraft adhere to general ramp safety practices
  • Ensure safe working practices are applied and that all accidents are reported
  • Familiarity with the local airport and company Emergency and Accident procedures

Communication

  • Ensure all incoming communications are actioned
  • Liaise with the Airport Services, Cargo and other Cathay Pacific airport departments to ensure maximum aircraft handling efficiency
  • Liaise with airport subcontractors as required during aircraft handling
  • Liaise with contracted third party operators’ local representatives
  • Familiarity with and uses the available methods of communication such as VHF radios, Internet, fax, memo, GroupWise, SITA etc.

Ground Equipment, Aircraft Tooling and Facilities

  • Assist with the servicing, maintenance and cleanliness of all station company ground equipment and vehicles
  • Assist with the recalibration of aircraft tooling in accordance with company procedures
  • Assist with station engineering fire protection
  • Assist with the maintenance and cleanliness of the Engineering facility

Administration

  • Maintain PC literacy
  • Assist with the operation of FMIS (Finance Management Information System)
  • Assist with the Company material handling and storage procedures and Customs regulations in relation to imported aircraft materials in line with Company policy
  • Assist with the maintenance of all station technical publications
  • Complete station logs and records
  • Action technical documents and enter data into Ultramain as per company procedures

Requirements/Qualifications:

  • Must hold basic license HKAR 66 B1 or B2 or equivalent foreign license
  • Must hold a minimum of one aircraft type approval at B1 level 3 training University Degree holder in Engineering or related disciplines
  • Willing to perform shift work and work in adverse weather conditions;
  • Willing to travel regularly within mainland China and perform relief duties in other stations when requested.
  • PRC national register or holding PRC ID card

Competencies:

  • Analysis and Problem Solving
  • Planning and Organizing
  • Accountability
  • Teamwork and Building Partnerships
  • Communication
  • Interpersonal Effectiveness

 Please click here to apply this position. You could find more positions on our Career Website

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Passenger Sales Executive – Nanning

工作地点 Location:Nanning

Purpose:

Implement sales strategies to meet and exceed the agreed revenue and sales targets. Acquire new business and establish Cathay Pacific / Cathay Dragon in new markets while maintaining and expanding the various existing market segments in areas of responsibility.


Key responsibilities and tasks:

Develop Sales Leads and Build Relationships

Initiate and follow up on sales actions, obtain sales leads and actively seek business from all travel market channels

Identify, qualify and procure new business through identification of needs, data collection and market share analysis from agents, corporate clients and direct sales channels

Develop direct sales channels and expand frequent flyers(MPO & Asia Miles) and Wechat fans base

Make regular sales visits to agents and corporate clients to conduct presentations, seminars, provide updates on products and services in order to enhance sales opportunities and facilitate sales

Answer agents enquires and handle ad-hoc or special cases

Be the airline’s main representative in the local agency market, networking and maintaining good relationships with agents, corporations and trade partners, ensuring strong brand positioning

Prepare and negotiate proposals to improve yield ensuring all offers are up to date and renegotiated in a timely fashion as required

Drive Revenue and Yield

Meet agreed revenue, on-line sales target and corporate sales targets

Focus on key OD revenue increment and market segment development

Deliver consultative and insightful selling services

Negotiate with agents and corporates on pricing and incentive schemes as required

Increase frequency of usage from existing corporate accounts and Marco Polo members

Data Analysis

Collect market information and undertake analysis on travel data and assist to negotiate with agents and corporates in order to increase agency sales revenue

Monitor sales performance by conducting regular and timely reviews with agents and corporates in order to maximize available and potential sales opportunities

Other Sales Activities

Promote CXagents.com, self-servicing as well as group fulfillment channels

Promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience in support of corporate travel business

Utilization of Salesforce.com to manage new and existing customers and sales activities

Any other reasonable task as required


Qualifications / Experience:

University / Collage degree in a relevant Sales and Marketing or Business field

Minimum of one year recent experience in Sales is preferred;

Demonstrable experience in achieving sales targets

Strong acumen in sales and marketing

Knowledge of, or experience in, the airline industry is a distinct advantage

Strong communication and interpersonal skills

Good level of PC literacy in Word, Excel and PowerPoint

Knowledge of MIDT and Sales Force Automation Tool preferred

Good command of both spoken and written English

PRC national register or holding PRC ID card


Competencies:

Setting Direction

Leading and Engaging Teams

Driving Business Performance and Change

Developing and Recognizing Others


Dragonair is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Marketing Sales Supervisor – Nanning

工作地点 Location:Nanning

Purpose:

Develop sales strategies to meet and exceed the agreed revenue and sales targets. Acquire new business and establish Cathay Pacific / Cathay Dragon in new markets while maintaining and expanding the various existing market segments in areas of responsibility.


Key responsibilities and tasks:

Develop Marketing and Sales Leads and Build Relationships

Initiate and follow up on sales actions, obtain sales leads and actively seek business from all travel market channels

Identify, qualify and procure new business through identification of needs, data collection and market share analysis from agents, corporate clients and direct channels

Develop direct sales channels and expand frequent flyers(MPO & Asia Miles) and Wechat fans base

Make regular sales visits to agents and corporate clients to conduct presentations, seminars, provide updates on products and services in order to enhance sales opportunities and facilitate sales

Be the airline’s main representative in the local agency market networking and maintaining good relationships with agents, corporations and trade partners, ensuring strong brand positioning

Prepare and negotiate proposals to improve yield ensuring all offers are up to date and renegotiated in a timely fashion

Initiate marketing activities to drive sales and promote company strong brand positioning

Drive Revenue and Yield

Meet agreed personal and team revenue, on-line sales target and corporate sales targets

Focus on key OD revenue increment and market segment development

Deliver consultative and insightful selling services

Negotiate with agents and corporates on pricing and incentive schemes as required

Increase frequency of usage from existing corporate accounts and Marco Polo members


Data Analysis

Collect market information and undertake analysis on travel data and assist to negotiate with agents and corporates in order to increase agency sales revenue

Monitor sales performance by conducting regular and timely reviews with agents and corporates in order to maximise available and potential sales opportunities


Other Sales Activities

Promote CXagents.com, self-servicing as well as group fulfillment channels

Promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience in support of corporate travel business

Utilise Salesforce.com to manage new and existing customers, sales and team activities

Any other reasonable task as requested

Staff Development and Performance Management

Lead, support and encourage own team to achieve success

Build a strong and motivated team, ensure the right organizational structure and the right people are in place to foster positive team spirit and facilitate teamwork

Supervise and mentor direct reports, encouraging positive team spirit and effective collaboration

Develop employees with high potential and identify learning opportunities to ensure appropriate training and development

Maintain active and ongoing dialogue in relation to employee goals and performance

Actively engage with employees to enhance communication and their understanding of department goals

Demonstrate leadership and lead by example in accordance with Cathay Pacific’s core values

Enhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise of Life Well Travelled


Qualifications / Experience:

Bachelor’s degree in a relevant Sales and Marketing or Business field

A minimum of three years recent experience in Sales

A minimum of one year experience in a supervisory / management capacity

Demonstrable experience in achieving sales targets

Strong acumen in sales and marketing

Experience in leading a high performance team

Knowledge of, or experience in, the airline industry is a distinct advantage

Strong communication and interpersonal skills

Good level of PC literacy in Word, Excel and PowerPoint

Knowledge of MIDT and Sales Force Automation Tool preferred

PRC national register or holding PRC ID card


Competencies:

Commercial Acumen

Accountability

Continuous Improvement and Innovation

Interpersonal Effectiveness

Leading and Engaging Teams

Developing and Recognising Others


Dragonair is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.


应聘此职位 Apply Here

Customer Services Officer – Nanning

工作地点 Location:Nanning

Purpose:

Oversee and supervise suppliers’ day-to-day assigned functions to ensure that overall operations run smoothly and efficiently conforming to safety and security requirements.

Deliver the best possible operation and the airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.


Key responsibilities and tasks:

Safety First, Quality Always

Rigorously execute corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements and quality standards

Achieve absolute operational integrity with zero safety defects and security infringements

Support local airport management to identify and mitigate personal, safety and security risks in the airport environment for our customers and in the workplace for staff (suppliers included)

Operational Excellence

Supervise and support suppliers to operate efficiently being on time and error free

Ensure suppliers are equipped with high proficiency of knowledge and skills required for their assigned tasks

Support local airport management to conduct regular Quality Control checks on station performance, including provision of service by suppliers

Willing to take up additional responsibilities and work shift duties

Undertake any other reasonable task as requested

Cargo Operations

Daily export flight handling;

Co-ordinate with local appointed agents for cargo service circular;

Mail acceptance scanning, Ezypost updating, Mail tracking & tracing;

Inbound cargo local handling and communication with cargo custom and GHA;

Review & ensure ports compliance to Cargo Services Manuals and standards;

Monitor GHA services performance to CX standards;

Outstanding Product and Services

Support suppliers to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

Ensure suppliers are up-to-date with the latest product knowledge

Support the use of new technologies in the provision of service to customers

Give recognition to our highest-value customers (front-end and elite MPO)

Crisis Management Capability and Preparedness

Familiarity with contingency plans and manual fall-back procedures to meet the required standards

Support local airport management to manage (guide suppliers) flight disruptions and irregularities

Ensure customers are cared for, informed and given choice where possible through the use of disruption management tools

People and Team

Support the frontline team (suppliers) by role modelling, leading by example and providing on-the-job coaching to succeed and champion teamwork

Encourage the team (suppliers) to adopt new challenges and changes

Monitor day-to-day team and/or individual performance of suppliers and make suggestions for improvement to local airport management

Supplier Management

Support local airport management to conduct regular performance review meetings with suppliers, and keep track of progress with documented records

Cost Efficiency and Productivity

Support local airport management to drive down costs in day-to-day operation

Support station administration duties

Represent CX/KA interests in the Airport Community

Support local airport management to work with external parties in the best interests of the Company – authorities, suppliers and service providers, oneworld partners, and other airlines

Protect the Company’s reputation


Qualifications / Experience:

University / College degree

Having Customer Service experience, particularly in airlines or airport services is preferred;

Demonstrable ability to work independently with good decision-making skills;

Be able to work shift, including night shift;

Self-motivated and enjoys teamwork;

Strong customer service mentality with superior interpersonal skills;

Good technical knowledge and capability (multi-skilled) to perform each airport job function (with a requirement to pass all training arranged by department and AHQ);

Good understanding of Company policies and procedures and required local and international regulatory procedures;

Ability to work in pressurised situations such as disruption, Emergency and Accident and contingency situations;

Adapts to constant change;

Good command of both spoken and written English;

Good PC knowledge in MS Office;

PRC national register or holding PRC ID card


Competencies:

Analysis and Problem Solving

Customer Focus

Teamwork and Building Partnerships

Communication

Interpersonal Effectiveness

Coping with Pressure


Cathay Dragon is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Airport Services Supervisor – Nanning

工作地点 Location:Nanning

Purpose:

Oversee and supervise suppliers’ day-to-day assigned functions to ensure that overall operations run smoothly and efficiently conforming to safety and security requirements.

Deliver the best possible operation and the airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.


Key Responsibilities:

Safety First, Quality Always

Rigorously execute corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements and quality standards

Achieve absolute operational integrity, with zero safety defects and security infringements

Support the Airport Services Manager to identify and mitigate personal, safety and security risks in the airport environment for our customers and in the workplace for staff (suppliers included)

Operational Excellence

Manage the shift’s team to achieve operational excellence, being on time and error free

Support the Airport Services Manager to implement innovative ideas and proactively strive to do things differently and better in all aspects of our business and operations

Continuously drive improvement in operational performance, effectiveness and productivity

Ensure and conduct regular Quality Control checks on station performance, including provision of service by suppliers

Conduct thorough flight briefing to the team as required

Willing to take up extra responsibilities (e.g. projects) and work shift duties

Undertake any other reasonable task as requested

Outstanding Product and Services

Uphold and effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points

Support and ensure the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

Ensure people and team are up-to-date with the latest product knowledge

Proactively support the use of new technologies in the customer services

Confer recognition on, and earn the loyalty and emotional attachment of, our highest-value customers (front-end and elite MPO)

Crisis Management Capability and Preparedness

Proactively prevent and manage flight disruptions and irregularities

Ensure customers are cared for, informed and given choice where possible through the use of disruption management tools

Staff Development and Performance Management

Lead, support and encourage own team to achieve success

Build a strong and motivated team by promoting team spirit and facilitate teamwork

Supervise and mentor direct reports, encouraging effective collaboration

Develop employees with high potential and identify learning opportunities to ensure appropriate training and development

Maintain active and ongoing dialogue in relation to employee goals and performance

Actively engage with employees to enhance communication and their understanding of department goals

Demonstrate leadership and lead by example in accordance with Cathay Pacific’s core values

Enhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise of Life Well Travelled

Supplier Management

Assist in monitoring and provide feedbacks to suppliers

Support the Airport Services Manager to implement any action plan in an efficient manner and keep track of progress with documented records

Cost Efficiency and Productivity

Manage daily productivity and flexibility in resource deployment

Support the Airport Services Manager to drive down costs and seek new revenue opportunities

As a local functional representative responding and co-ordinating on appointed matters

Represent CX/KA interests in the Airport Community

Support the Airport Services Manager to develop external airport relationships in the best interests of the Company – authorities, suppliers and service providers, oneworld partners, and other airlines

Ensure competition compliance involvement in airport-related industry affairs

Protect and advance the Company’s reputation


Requirements/Qualifications:

University / College degree;

Fluency in verbal and written English and the local language is an advantage

3 years airport operational / customer handling experience

Superior independent working capabilities with strong decision-making skills

Self-motivated and committed leader who enjoys teamwork

Strong customer service mentality with superior interpersonal skills

Thorough understanding of company policies and procedures and required local and international regulatory procedures

Broad understanding of the mode of operation of the Company, oneworld partner carriers and other airlines

Understand all international regulatory safety, industry and operational requirements and trends

Ability to establish an appropriate plan and course of action for self and team to accomplish a specific outcome

Ability to handle and react effectively and spontaneously to the different operational modes such as  normal operations, disruption, Emergency and Accident and contingency situations

Adapts to and embraces constant change

PRC national register or holding PRC ID card


Competencies:

-  Analysis and problem sloving

-  Customer focus

-  Continuous improvement and innovation

-  Interpersonal effectiveness

-  Leading and engaging teams

-  Developing and recognizing others


Cathay Dragon is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Airport-In-Charge - Nanning

工作地点 Location:Nanning

Purpose:

Strategically lead and manage overall airport operations to run smoothly and efficiently whilst complying with the established safety, security and quality standards.

Deliver the best possible operation and airport service experience, to ensure our customers always feel special and valued all the time, regardless of circumstance.

Inspire our people and suppliers to embrace change and excel in everything they do. Take every opportunity to benefit from technological advancement and representing the Company’s best interests within the local community.


Key responsibilities and tasks:

Safety First, Quality Always

Rigorously execute corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements and quality standards

Achieve absolute operational integrity, with zero safety defects and security infringements

Advocate a “Just Culture” and develop proactive partnerships with stakeholders in root cause investigations and analysis

Identify and mitigate personal, safety and security risks in the airport environment for customers and in the workplace for staff (suppliers included)

Act as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (FDH)

Operational Excellence

Lead the team to achieve operational excellence, being on time and error free

Ensure proactivity in exploring ways to excel above published standards

Deploy resources productively to maximise efficiency

Apply LEAN principles in establishing and reviewing processes and procedures

Celebrate and promote ‘Best Practise’

Oversee and play an integral role to ensure airport operational continuity

Undertake any other reasonable task as required

Outstanding Product and Services

Inspire the entire team to live the ‘Service Straight From The Heart’ principles as an enabler to create genuine connection and memorable experiences for our customers across all points of contact

Instill a ‘High tech, High touch’ service concept to enhance the airport experience

Actively seek opportunities to apply new technologies in the customer experience flow

Drive airport lounge experience to the highest level with a customer centric approach

Confer recognition on, and earn the loyalty and emotional attachment of, our highest-value customers (front-end and elite MPO)

Crisis Management Capability and Preparedness

Ensure highly developed and practiced organizational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies

Plan for and manage exercises, reviews, and update all contingency plans and manual backup procedures at least once per annum

Implement IROPS plan during significant disruptions and lead the team to mitigate further disruption to the operational plan

Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools

Staff Development and Performance Management

Lead, support and encourage own team to achieve success

Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork

Supervise and mentor direct reports, encouraging effective collaboration

Develop employees with high potential and identify learning opportunities to ensure appropriate training and development

Maintain active and ongoing dialogue in relation to employee goals and performance

Actively engage with employees to enhance communication and their understanding of department goals

Demonstrate leadership and lead by example in accordance with Cathay Pacific’s core values

Enhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise of Life Well Travelled

Supplier Management

Actively manage supplier performance levels as per contract and service level agreements

Ensure sub-contracting as per contract and engage the relevant parties when information and changes occur

Set clear direction and expectations to suppliers as per corporate requirements

Conduct regular (at least monthly) performance review meetings with the suppliers

Establish action plans and ensure the plan is being delivered in an efficient manner and keep track of all documentation

Cost Efficiency

Thoroughly plan and manage station budget and airport-related costs with all key stakeholders

Seek every opportunity to drive down costs by making them controllable

Seek revenue opportunities by maximizing utilization of properties e.g. Lounge

Represent CX / KA interests in the airport community

Actively engage and manage all external airport relationships in the best interests of the Company – authorities, suppliers and service providers, oneworld partners, and other airlines

Ensure competition compliance involvement in airport-related industry affairs

Protect and advance the Company’s reputation

Proactive Partnerships with Head Office

Sustain effective communication with Head Office departments to establish mutual understanding

Partner with Head Office departments on improvement initiatives and projects

Champion Head Office initiatives

Develop and implement local strategy in conjunction with company / Head Office directives and frameworks


Qualifications / Experience:

Bachelor’s degree in operations management, business administration, airport planning and management or airport operations is desirable

Excellent command of written and spoken English

A minimum of three years solid Customer Service leadership with a travel related background, preferably in airlines or airport services

Up to date knowledge of all regulatory and local legal requirements relating to airport operations and passenger processing

Command of the different management processes and their importance as they vary from normal operations to disruption or emergency scenarios

Superior independent working capabilities coupled with good decision-making skills

Self-motivated and committed leader who enjoys team work

Strong customer service mentality with superior interpersonal skills

Effective use of negotiation skills

Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs effectively without compromising legislation, levels of service or operational performance

A commitment to owning the full spectrum of airport operational issues and resolving them in a pragmatic, commercial and legally compliant manner

Ability to interpret and implement global policy to ensure local compliance

Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse

High personal presentation as the job-holder is expected to represent the Company at external/internal meetings

Proven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsement

String computer literacy including Word, Excel and PowerPoint

Leads, adapts to and embraces constant change

PRC national register or holding PRC ID card


Competencies:

Setting Direction

Leading and Engaging Teams

Driving Business Performance and Change

Developing and Recognizing Others


Cathay Dragon is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

Aircraft Engineer – Beijing

工作地点 Location:Beijing

Purpose:

Perform and certify aircraft maintenance to ensure a high level of safety, reliability, security and presentation required by customers, regulatory authorities and the Company in a cost-effective manner.

 

Key Responsibilities:

Key Accountabilities

  • Directly perform and certify aircraft maintenance as rostered
  • Perform the duties of an Aircraft Mechanic as rostered
  • Supervise ground-based aircraft monitoring and recording to assess aircraft serviceability and respond accordingly
  • Perform additional aircraft maintenance as requested by Cathay Pacific Maintenance Control and Engineering Planning Hong Kong (ADD Clearance) as appropriate to qualification
  • Perform and certify maintenance and servicing of third party operator’s aircraft in accordance with the applicable SGHA
  • Provide a high level of customer service
  • Perform relief duties on other stations as requested
  • Keep up to date with the aircraft systems, technology, processes and procedures
  • Other duties as directed by the Engineering Manager

Staff Accountabilities

  • Supervise mechanics and other staff assigned to the rostered shift
  • Enhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise of Life Well Travelled

Working Environment and Safety

  • Monitor ground safety during aircraft servicing and maintenance and ensure that all staff operating around the aircraft adhere to general ramp safety practices
  • Ensure safe working practices are applied and that all accidents are reported
  • Familiarity with the local airport and company Emergency and Accident procedures

Communication

  • Ensure all incoming communications are actioned
  • Liaise with the Airport Services, Cargo and other Cathay Pacific airport departments to ensure maximum aircraft handling efficiency
  • Liaise with airport subcontractors as required during aircraft handling
  • Liaise with contracted third party operators’ local representatives
  • Familiarity with and uses the available methods of communication such as VHF radios, Internet, fax, memo, GroupWise, SITA etc.

Ground Equipment, Aircraft Tooling and Facilities

  • Assist with the servicing, maintenance and cleanliness of all station company ground equipment and vehicles
  • Assist with the recalibration of aircraft tooling in accordance with company procedures
  • Assist with station engineering fire protection
  • Assist with the maintenance and cleanliness of the Engineering facility

Administration

  • Maintain PC literacy
  • Assist with the operation of FMIS (Finance Management Information System)
  • Assist with the Company material handling and storage procedures and Customs regulations in relation to imported aircraft materials in line with Company policy
  • Assist with the maintenance of all station technical publications
  • Complete station logs and records
  • Action technical documents and enter data into Ultramain as per company procedures

Requirements/Qualifications:

  • Must hold basic license HKAR 66 B1 or B2 or equivalent foreign license
  • Must hold a minimum of one aircraft type approval at B1 level 3 training University Degree holder in Engineering or related disciplines
  • Willing to perform shift work and work in adverse weather conditions;
  • Willing to travel regularly within mainland China and perform relief duties in other stations when requested.
  • PRC national register or holding PRC ID card

Competencies:

  • Analysis and Problem Solving
  • Planning and Organizing
  • Accountability
  • Teamwork and Building Partnerships
  • Communication
  • Interpersonal Effectiveness

 Please click here to apply this position. You could find more positions on our Career Website

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

应聘此职位 Apply Here

 

 

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